BIO & RESUME | Hemant Kadegaonkar

Hello, I am Hemant Kadegaonkar, I am a I’m a problem solver, product designer, design thinker & human-loving optimist.... I am passionate about what I do.

I am a skilled contributor with 15+ years of experience in crafting impactful digital products from ideation to execution, with meaningful features that prioritize user needs and drive business outcome. I use design thinking methods to collaborate with cross-functional teams to lead and shape end-to-end user experience strategy that drives product goals and organizational success.

I have been part of high performing teams in wide range of industries including Healthcare, Insurance, Banking, Telecom and Healthcare Marketplace. I have valuable experience building omni-channel authenticated self-serve member experience that delivers personalized service, reduces operation cost, increases revenue margins and helps build trust.

I have Masters in Design (Visual Communication and Human Computer Interaction), and Bachelors in Applied Art.

Teams I've collaborated with

Work Experience

(CIGNA HEALTHCARE) EVERNORTH, Bloomfield, CT

User Experience Design Lead

July 2019 - Present

Staff designer with digital and analytics team, collaborate with user researchers and digital analytics to understand user behavior, pain-points and usage trends. Translate insights into cohesive product roadmap and actionable design solutions that solve user problems and align with enterprise business strategy. Plan and facilitate design workshops. Build experiences overseeing the design process, ensuring usability, use of design system, and accessibility across all user interfaces.

Solution highlights for cigna.com and myCigna (web+mobile):

Up to 25% call reduction with solution for pandemic information and resources
44% conversion rate for Medicare enrollment/integrated shopping tool
60% usage of preferred providers and home delivery pharmacy resulting in 16% cost saving.
Competitive advantage by enabling care prices for 500+ services, compliance with federal mandate
Increased user engagement with innovative rewards program by completing 5+ digital tasks every month
10-12% savings in operational expense (customer support channels)

TRAVELERS INSURANCE, Hartford, CT

UX Lead Consultant

Feb 2015 - July 2019

Collaborated with Business Leaders and Product Managers across the enterprise to identify, prioritize and execute business priorities.

Key role in establishing product discovery, research practice across enterprise.
Instrumental in piloting enterprise wide design critique sessions aiming to remove silos, reuse patterns and reduce rework.
Contributed to design systems to identify, define and implement standards across digital assets.
Mentored junior designers in live projects, helping them confidently contribute thereby reducing their onboarding lead time.

Products designed for MyTravelers:

Personal Insurance: Bill payment, Claim Status
Business Insurance: Bill payment, Claim Reporting, Claim Status, Risk Management Portal

FINACLE CORE BANKING - Infosys Ltd (now Edgeverve)

Senior User Experience Designer

Finacle is Infosys flagship digital banking product suite for CORE, CRM, and Online (web+mobile) banking implemented in financial institutions in over 100+ countries.

Conducted diary studies and contextual inquiries in major banks to understand user behavior patterns and pain points. With rapid prototyping validated design concepts.
Designed a modular experience system that converted 2500+ data intensive, cognitive heavy screens into predictable, modern and responsive experience.
Created a seamless omni-channel experience across branch, online and mobile channels for end users.
Reduced task completion time by over 30% resulting in increase of customer handling rate for branch employees.
Brought down the 3+ months of implementation timeline to half.

Additional Experience

INFOSYS LTD. - Senior User Experience Designer

TECH MAHINDRA LTD. - UX Consultant

Nielsen Norman Group UX Certificate

Managing User Experience Strategy
Facilitating UX Workshops
Service Blueprinting
Analytics and User Experience
Measuring UX and ROI
Design Tradeoffs & UX Decision Frameworks

Credential ID 1033966 Issued Sep 2020

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Recommendations for Hemant

Emily Campbell

Experience Design Lead | Cigna (Evernorth)

Hemant truly stands out as an exceptional user experience lead. I had the pleasure of closely collaborating with him on both Cigna.com and myCigna.com properties within the Digital User Experience Team for Consumer Health Plan products. Together, we identified exciting opportunities to advance UX and HCD practices, established innovative design standards, developed efficient process frameworks, and transformed design explorations into polished, production-ready experiences. Throughout our 3 years of collaboration, Hemant consistently demonstrated unwavering passion, dedication, and a strong spirit of partnership in everything he undertook. Without a doubt, I would eagerly choose to work with Hemant again. His innate curiosity and clear direction have been invaluable, and I have gained tremendous insights from his ability to grasp the interconnectedness of the broader experiences we crafted together.

Rahan Khozien

Product Designer | Paypal

I took genuine pleasure in working with Hemant for over a year on various products at Travelers. He is passionate about design, has the ability to quickly differentiate root cause problems from symptomatic ones, and is great at facilitating design sessions with stakeholders. He is also intelligent, sincere, reliable, and easy to work with. I highly recommend him without any reservation.

Jennifer Fabrizi

Principal, Global Experience Design (XD) | Slalom

Hemant and I worked together in the same Experience Design team at Travelers. We collaborated on numerous release trains to design self-service experiences to business-insurance customers. Hemant is a fantastic asset to the practice and to product teams on which we've collaborated. His interaction design and information architecture skills are strong, leading to achieving business needs through high-quality experience designs. He also has a solid grounding in human factors and usability. His calm demeanor is a stabilizing force in the face of the normal tension that occurs on product design/development teams. I've enjoyed working with Hemant and look forward to future opportunities to work together.

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Hemant was born and brought up in a busy suburb of Mumbai, India. He graduated with a bachelors degree in Applied Arts, specialising in 'Visualisation and Typography'. With a research incline, he worked with with Prof. R.K Joshi on several national and international projects. Here he was introduced to digital font design, language computing, along with roots of Indic languages and visual culture. After that, he went to a design school for a post graduate degree in Visual Communication. He pursued a systematic approach to Graphic Design, Typography, and Human Computer Interaction.